FAQ
Questions, answered
Everything people ask before choosing TrackaBiz Business, HealthFlow or AgroFlow.
52 questions shown
I run a cosmetics business—can I use Trackabiz to manage and track my sales?
Yes, Trackabiz is designed to support all types of businesses, including cosmetics stores, supermarkets, pharmacies, mini marts, bookshops, beverage stores, and many more. It enables you to efficiently track sales, manage inventory, and monitor overall business performance.
Do you provide training and support?
Yes, we provide onboarding, training, and initial support. Additional support may attract extra charges after the support period.
How much does TrackaBiz cost?
TrackaBiz offers flexible pricing: One-time purchase (with annual maintenance) Monthly subscription plan Contact us for full pricing details.
Is my business data secure?
Yes, your data is securely stored and protected with authentication and access control.
What is TrackaBiz?
TrackaBiz is a cloud-based Point of Sale (POS) and inventory management system that helps businesses track sales, manage stock, monitor expenses, and analyze performance in real time.
What types of businesses can use TrackaBiz?
TrackaBiz is suitable for: Supermarkets Pharmacies Retail stores Fashion businesses Electronics shops Provision stores Cosmetics stores And many more
Is TrackaBiz cloud-based?
Yes, TrackaBiz is fully cloud-based, allowing you to access your business data anytime and from anywhere.
Can I use TrackaBiz on my phone?
Yes, TrackaBiz works on smartphones, tablets, laptops, and desktop computers.
Do I need internet to use TrackaBiz?
Yes, an internet connection is required to sync and access your data in real time.
Can I manage multiple branches with TrackaBiz?
Yes, TrackaBiz allows you to manage multiple branches from one central system.
Does TrackaBiz support staff management?
Yes, you can create staff accounts, assign roles, and monitor their activities.
What happens if I stop using TrackaBiz?
You can stop using the system anytime, but you must notify the service provider. Payments already made are non-refundable.
Does the system provide low stock alerts?
Yes, TrackaBiz sends alerts when items are running low so you can restock on time.
Can TrackaBiz track my inventory automatically?
Yes, inventory updates automatically whenever a sale is made or stock is added.
Can I generate reports from the system?
Yes, TrackaBiz provides detailed reports including: Daily Monthly Quarterly Annual
Can I track my profits and expenses?
Yes, the system tracks sales, expenses, and calculates your profit in real time.
Does TrackaBiz support receipt printing?
Yes, TrackaBiz works with thermal receipt printers for fast and easy receipt printing.
What hardware do I need to use TrackaBiz?
You may need: Laptop or POS device Thermal printer Router
Does TrackaBiz support multiple payment methods?
Yes, you can record payments made via cash, bank transfer, or split payments.
Can I manage suppliers with TrackaBiz?
Yes, you can manage suppliers, track supplies, and monitor purchase history.
Does TrackaBiz send notifications?
Yes, it sends notifications via: Email WhatsApp Including daily business summaries.
How do I register my hospital?
Click "Register Your Hospital," provide your hospital’s name and phone number along with your own name and email. You’ll receive a hospital ID and a temporary password by email to sign in immediately.
How long does setup take?
Most hospitals are live within minutes of registering. Larger, multi-branch rollouts can be supported by our team for a smoother transition.
Do I need technical staff to set it up?
No. HealthFlow is designed to be configured by hospital administrators directly, through guided screens.
Can I migrate my existing patient records?
Yes, our team can help import existing patient and inventory data as part of onboarding for Hospital and Enterprise plans.
Is my hospital's data separate from other hospitals?
Completely. Every hospital's records are isolated at the system level, not just hidden behind a login.
Who can see patient records within my hospital?
Only staff with the right role and permissions — ten built-in roles and more than thirty granular permissions.
Is there an audit trail?
Yes. Every sensitive action is permanently logged with who did it, when, and from where.
Can I run more than one branch on the same account?
Yes, HealthFlow supports multi-branch hospitals natively.
What payment methods can my patients use?
Cash, card, or bank transfer at your hospital, and online via Paystack for online drug orders.
Does HealthFlow support NHIS patients?
Yes, for both inpatient and outpatient services, automatically splitting costs between patient and scheme.
Does HealthFlow support HMO patients?
Yes. Each hospital maintains its own HMO providers, with pre-authorization tracked by an HMO Officer.
What is a Family Wallet?
A prepaid account a guardian can fund to cover healthcare costs for multiple family members.
How does batch tracking work?
Every product is tracked by batch with its own expiry date, dispensed oldest-expiring first (FEFO).
Can patients order medication refills online?
Yes, if your plan includes the online ordering portal — search, upload a prescription, choose a branch, and pay.
What happens with controlled medications ordered online?
Any controlled-substance order is automatically flagged for pharmacist license review before approval.
What is the Drug Knowledge Bank?
A reference layer enriched with data checked against NAFDAC registration records.
What support is available if something goes wrong?
All plans include email support; Hospital and Enterprise plans include priority support.
Can I cancel at any time?
Yes, subscriptions can be cancelled at any time from your hospital's settings.
What is AgroFlow?
AgroFlow is a business management platform for agribusinesses across poultry, fisheries, livestock and dairy sectors.
Who is AgroFlow for?
Farm owners, agribusiness operators and cooperatives managing one or more of our 4 supported sectors.
Can I manage multiple sectors in one account?
Yes, your subscription plan determines how many sectors you can activate at once.
Which sectors does AgroFlow support?
Poultry and Goat/Ram/Cow are available now. Fisheries and Cow & Milk are coming soon.
How do I verify my account?
After registering, you'll receive a 6-digit code by email to verify your account.
What subscription plans are available?
Starter, Growth and Enterprise — each with different sector, user and location limits.
How is billing calculated?
Billing is based on your plan, active sectors, and billing period, with automatic discounts for longer periods.
How are payments processed?
All payments are processed securely through Paystack and verified server-side before activation.
Is my business data secure?
Yes, all tenant data is isolated and access is controlled through role-based permissions.
How many users can I add?
This depends on your plan's user limit — see the Pricing page for details.
Can I control what my staff can see?
Yes, AgroFlow supports role-based access control down to individual departments.
Can I add a new sector later?
Yes, you can add sectors as an add-on to your existing subscription at any time.
How do I get support?
You can raise a support ticket directly from your dashboard, or use the Contact page.